Unified order inbox
All channels — Shopify, WooCommerce, Daraz, Amazon, eBay, Etsy, WhatsApp, OLX, Facebook, Instagram and your POS — drop into a single order list with filters by source, status, payment, and courier.
Home / Features
Every feature your online & multi-channel business needs.
From the first SKU you list to the thousandth parcel you ship — ZonGrow has the tools to manage it. Below is the full feature set, grouped by what you actually do day-to-day.
Orders & channels
One inbox. Every channel. Zero copy-paste.
Pull orders from your marketplaces, websites and POS into a single stream — and push status back automatically.
Bulk order actions
Confirm 200 COD orders in two clicks. Bulk-allocate inventory, bulk-book couriers, bulk-print invoices and shipping labels — and bulk-update statuses.
Custom order workflows
Build your own state machine — "New → Confirmed → Packed → Shipped → Delivered → Reconciled" with custom statuses, SLAs, and auto-actions per channel.
POS & offline retail
Run a full POS at any outlet: barcode-scanned checkout, cash/card/mobile payments, receipt printing, customer capture, end-of-day reconciliation, and offline mode that syncs when connection returns.
Partial fulfillment
Ship part of an order from one warehouse and the rest from another. ZonGrow keeps the customer and the seller in sync with partial dispatch updates.
Returns & reverse pickup
Customers request a return from the order tracking page. Schedule reverse pickup with the same courier, inspect returned goods, restock or quarantine — all from one screen.
Inventory & warehousing
Know your stock — to the SKU, the bin, the unit
Real-time inventory across every warehouse, every channel, every product variant — with the barcodes and QR codes your team already uses.
SKU management
Create, group, and bulk-edit SKUs. Support for variants, attributes, bundles, kits, and serial numbers — all mapped to each channel's required format.
Multi-warehouse & bins
Unlimited warehouses, with bin/rack/aisle-level locations. Transfer stock between warehouses in a few clicks, with full audit trail.
Barcode & QR code scanning
Generate, print, and scan EAN-13, Code-128 and QR codes from any phone, tablet or USB scanner. Use them for receiving, picking, packing, stocktake and POS.
Variable products & bundles
Sell size, color, material — any variant. Bundle products into kits, auto-decompose on sale, and report on each component's contribution to margin.
Demands summary
See what's running low, what's about to expire, and what your channels are forecasting — so you reorder the right SKU at the right time.
Vendor management
Track suppliers, lead times, purchase orders, GRNs, and per-vendor cost history. Reorder automatically when stock crosses a threshold.
Shipping & dispatch
Book, dispatch, track — without copy-paste
Connect every courier you use. ZonGrow handles booking, label printing, COD reconciliation, tracking and returns.
Multi-courier booking
Native integrations with TCS, Leopard, PostEx, BlueEx, DHL, FedEx, UPS, Aramex and more. Auto-select courier by zone, weight or SLA.
Shipping label printing
Bulk-print courier labels, packing slips and invoices on any thermal or laser printer. QR-coded for scan-based verification.
Real-time parcel tracking
Live status pulled from every courier's API. Branded tracking page for your customers. Email/SMS notifications at every status change.
COD billing & reconciliation
Auto-match courier payouts against your orders. Surface short-payments, missing payouts and COD remittances in one report.
Dispatch rules engine
Rules like "if city in [Karachi, Lahore] and weight < 2kg → assign to TCS, else Leopard". Test rules against historical orders before activating.
Pick, pack & dispatch lists
Generate per-picker or per-warehouse picklists. Scan-to-pack verification prevents wrong-item shipments.
Customer communication
Confirm orders before they ship — automatically
Reduce RTOs, fake orders, and support load. ZonGrow reaches every customer on the channel they actually check.
WhatsApp confirmations
Send branded WhatsApp messages via the WhatsApp Business API. Templates, attachments, two-way replies — all in the order timeline.
SMS notifications
Order created, dispatched, out for delivery, delivered, returned — all via SMS, with per-country sender IDs and templates.
Auto robo-call (IVR)
For COD orders, place an automatic AI call to verify the buyer. The customer presses 1 to confirm; you capture the response and timestamp in the order.
Email receipts & invoices
Custom-branded invoices and receipts, auto-attached to every order confirmation and delivery email.
Custom templates
Edit every message template — for SMS, WhatsApp, email, and IVR — with placeholders for order ID, customer, items, and tracking URL.
Scheduled broadcasts
Run promotional or transactional WhatsApp/SMS campaigns to customer segments, with throttling and opt-out handling.
Production & analytics
From raw materials to revenue — in one ledger
ZonGrow covers light manufacturing and the analytics you need to run a tight operation.
Production workflows
Bill of materials (BOM), work orders, raw → WIP → finished tracking, labor & overhead allocation, and yield analysis.
Order stats & revenue reports
Live dashboards: orders by channel, by hour, by SKU, by city. Revenue, AOV, COGS, gross margin — sliced any way you want.
Custom reports & exports
Build any report with drag-and-drop. Schedule daily/weekly emails. Export to Excel, CSV or share a live link.
Multi-currency & multi-region
Sell in PKR, AED, USD, GBP, EUR. Auto-convert on the dashboard. Region-specific pricing and tax rules.
Roles & permissions
Granular access: warehouse staff, dispatchers, finance, channel managers. Each role sees only what they need.
API & webhooks
REST API and webhooks for every event — orders, inventory, shipments. Build your own integrations and dashboards.
See it on your own data.
30-minute personalised walkthrough with our team. Free, no commitment.